Refund policy

Our 100% Happiness Guarantee

Every Pet Proud Club piece is printed to order with a portrait drawn from your own photo. Nothing sits in a warehouse, and nobody else can wear your pet. That's why we show you the portrait first: you check it, approve it, and only then order. We only print the portrait you approved.

Because each piece is made for you and can't be resold, we don't take returns or exchanges for a change of mind. But if something isn't right with what arrives, we'll make it right.

Damaged, misprinted or wrong item

Email us at support@petproudclub.com within 30 days of delivery with your order number and a photo that shows the problem and the print in the same shot. We'll review it and make it right.

This covers:

A print that's damaged, smudged, peeling or off-center.
A print that doesn't match the portrait you approved.
The wrong garment, color or size from what you ordered.
A garment that arrives with a hole, stain or faulty seam.

Choosing your size

Our size guide has real garment measurements, and the surest way to pick is to measure a tee you already love and compare. Because each piece is printed for you, we can't exchange it for another size. If you're not sure, email us before you order and we'll help you pick. And if you spot a wrong size right after ordering, see "Changes and cancellations" below.

Order never arrived

If your tracking hasn't moved in 7 days, or it says delivered and you can't find it, email us within 30 days of the ship date. We'll look into it with the carrier, and if your order is lost in transit, we'll make it right.

Changes and cancellations

We can change your size, color or address, or cancel your order, until it goes to print. Email us within 12 hours of ordering and we'll take care of it. After that your piece may already be printing, and we can't stop it.

Please check before you order

The portrait. We print the portrait you approved. If you'd like a different one, upload another photo before you order. A clear, well-lit photo of your pet's face gives the best result.
Your pet's name. We print it exactly as you typed it.
Your address. If a package comes back to us because the address was incomplete or wrong, we'll ship it again for the cost of shipping.

What isn't a defect

Slight color differences between your screen and the garment. Comfort Colors tees are garment-dyed, so each one has a slightly different shade.
Ink on fabric looks a little softer than on a screen. That's how a direct-to-garment print looks and feels.

Refunds

We refund orders cancelled before they go to print, and in the rare case we can't replace a piece (for example, if a color is no longer available and you'd rather not switch). We send refunds within 3 business days to your original payment method. Your bank may take a few more days to post it. If more than 10 business days have passed, email us and we'll chase it.